Exchange Policy: We offer a 7-day exchange policy for all unused and unworn items.
Return Policy: We offer a 7-day return policy which is applicable only when there is a manufacturing defect in products.
Refund: Refund is applicable only for returns arising out of a manufacturing defect in products. Refund of the amount is subject to the product passing a quality test, and the amount shall be released (after deducting the shipping charges) within 15 days of the returned product passing the quality test.
In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but the actual pickup doesn't include all said items, the company shall deduct the full MRP of the missing product from the refund amount. This shall extend to promotional products, including but not limited to free gifts.
Return Process: You can initiate a return request from +91 8460792480 or helprofarword@gmail.com and they’ll guide you through the process. Once you have booked the return request, we request you to be available for the reverse pick-up, and we request you to answer calls from the delivery partner. In the absence of your availability or inability to answer the calls, the delivery partner may, at their discretion, cancel the reverse pick-up. In all such cases, the process will have to be re-initiated again, and the overall timeline will increase.
In the unlikely event that you receive an empty parcel or a missing product, we would request you to reach out to our customer support team for assistance within 48 hours of the package being delivered. We will be requiring a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honoured. In all such cases, the brand reserves the right to take the final decision.
For more detailed T&C , please refer to our Terms of Service page.
